Support

Please look at our FAQ before asking/posting questions. Thank you.

 

Of course! We recommended that you do, especially if you have an old or rare video card because it’s important to make sure that your video card has the necessary OpenGL specifications required for Mapio to work efficiently. Just install Mapio and your video will be periodically interrupted with the display of the company logo, but fully functional.



The license is granted for one computer (WINDOWS or MAC OS X). If you need to install the software on more than one machine, you need to buy the appropriate number of licenses. If you buy more than one license, the price is reduced to 125 Euro.



Yes, there is an academic 50% discount per license for educational purposes. An academic license prohibits the use of the product for commercial purposes. If you are a student or a representative of an educational institution, please send us your personal information (full name, address, phone, email, website and position within organization) along with an official student or employee identification card. There is also volume discount for educational institutions. That is, when you buy more than one academic license Visution Mapio will cost you 62.5 Euro per license (+ VAT for buyers in the Euro zone).



All updates within the same version are free. For example, this current version of Visution Mapio 1.6 would include up to 1.9, but not for the next version, 2.0.



Simply follow this link. You will find yourself on the page of our partner – Avangate.com, which processes payments for us. There you can select the language if it is not detected automatically and currency to be used in the bill. Check the list of products, enter the required number of licenses and the coupon if available. Enter the required information and select the desired payment system. Once we receive the payment and confirmation of purchase, you will get an email with a license code or codes (in accordance with the purchased number of licenses).



Visa/MasterCard/Eurocard, Bank/Wire transfer, American Express, PayPal, Discover/Novus, Diners Club, JCB, Fax, WebMoney.



Try to find a solution in the Customer Support Area of our partner, Avangate.com.



Contact our support team with the same email address used to purchase the software, and we will send you the activation code.



First, make sure Resolume / VDMX5 are not currently running, close application. Then install Visution Mapio. You can download it here. To activate, open the Visution Mapio Editor***, then click on the ‘About’ menu item, and enter your email address and activation key in the appropriate slots and then click on the button ‘Activate’. You will see a message displaying successful activation. Now you can start using the software.
*** Note: You must first start Resolume/VDMX5, then click on one video clip (play it), Go to the ‘Effects’ panel and scroll down until you find ‘Visution Mapio’ and select it and drag it to either the clip, layer or composition and click on the ‘Edit Mode’ button and the Visution Mapio Editor will appear.



Since Mapio is a plugin / effect of FFGL specification, you need to run your application, which supports FFGL (FFGL host). For Resolume Avenue / Arena 3.x-4.x and VDMX5, the plugin is installed automatically. If there are no problems during the installation, you can find Visution Mapio effect in the list of effects in Resolume and VDMX5.



Was Resolume currently running during the Visution Mapio installation ?  If so, close the application and re-install Visution Mapio. If that was not the problem, you can register the Visution Mapio plugin manually in Resolume: Go to the ‘Avenue’ menu, select ‘Preferences’, select ‘Video’ tab, and add (click on ‘ +  button’) the directory path of Visution Mapio under the ‘FreeFrame (FFGL) Plugin Directories’ (for example: C:\Program Files\Visution\Mapio)’. Note: Do not move this Visution Mapio folder to another location on your computer, otherwise future updates will not work.



Yes, you can. Simply deactivate the license on the current machine and activate it on the other machine (for activation, follow the instructions under FAQ, “I have the license code, how do I start?”).



It’s simple.  Just install the new version (which will over-write your current version of Visution Mapio) and the license code will be automatically updated, and any previous presets and files (Visution Mapio file extension .mio) will be retained too. Note: this applies *only* to the same version, for example 1.6 to 1.7, 1.7 to 1.8, etc., but *not* to 2.0 which would be a new version).



Visution Mapio project information and files are stored *outside* of Resolume/VDMX5 and other FFGL host programs. The ‘Instance key’ within the host program is a link to Visution Mapio. Each mapping project that you create has it’s own unique ‘Instance key’.

So how do you save your mapping project? You save it within the host program, for example with Resolume, you save your ‘Composition’ and the mapping project is automatically saved too. If you exit your host program and do not save, for example your Resolume Composition, your mapping project will be lost too. Then when you restart the host program and load for example your same Resolume Composition, it loads your mapping project too which is referenced by the ‘Instance key’.

ATTENTION: Do not use the ‘Presets’ drop down option to ‘Save, Save as, etc.’ that is displayed when you use the Visution Mapio plugin. It does not work with Visution and it will cause problems for your mapping project. It is strictly for the other effects in Resolume.

Note: the Visution Mapio files with extension .mio are the files that you ‘Load’ in the Visution Mapio Editor, they contain the areas, polygons, masks, etc. you created in the Editor. It is a good idea to make back ups of these files just in case.



On MacOS X systems: ~ /Library/Application Support/visution/Mapio. Windows: c:\Users\<user>\AppData\visution\Mapio.



These are normalized coordinates in the range of 0.0 - 1.0. Lower left arc (vertices are / corner is) is 0.0, 0.0, upper right is arc (vertices are / corner is) 1.0, 1.0. In Mapio 2.0 we will add the ability to work with coordinates in pixels.



The easiest way to use Visution Mapio is on the entire composition, that way all video clips conform to the mapping. However, you can apply it to an individual layer or clip and that way just the video clips on that layer or to that specific clip will conform to the mapping. Since it’s a plugin that is in a way treated like an “effect”, it can be applied several times to more than one layer, more than one clip, making it a very versatile and flexible mapping tool.

To add the plugin, select it from the “Effects” tab in Resolume (scroll down and look for “Visution Mapio”, alphabetical order) and drag it to the clip, layer or composition, then the Visution Mapio Editor will automatically appear. Please note: if the plugin is applied to just a clip or layer, you must have at least one video clip active/playing for the Editor to appear. Now you can start mapping ! Use the “?” menu for brief instructions (full “Help” menu coming soon).

When you have finished making a mapping, click on the “Save” button and give it an appropriate name (it does this automatically too, but it’s good practice to give it a name you recognize and can re-load if necessary). If you need to go back into the Editor and make more changes, enable the EDIT MODE in the list of parameters under the plugin. Lastly, be sure to disable the EDIT MODE when your mapping is completed and you are ready to present, ready to do your show, otherwise Visution Mapio will continue to use the CPU and GPU resources making it potentially less stable.

Side note: If you would like to add other effects from the Resolume list, you can, but it’s best to place them above this plugin because then the effect will run *within* the mapping and not *outside* of it - if that sounds confusing, just try it and you will understand more quickly then re-reading this text.



Select an effect from the drop-down menu list “Current Fx:”, then click on the box left of the word “Enable”. Once enabled, the effect’s parameters will appear under the “Fx” tab. For effects such as “density of grid”, “vertical morph”, etc. that have blue dots appearing, place mouse over blue dots to adjust accordingly. The order of applying effects cannot be changed, but effects can always be adjusted, moved, etc. and thus this is just as sufficient as to re-ordering.



The Warping effect allows you to move the reference network nodes all together or one by one. The size of the editing brush can be changed with the ALT/Option key + the mouse wheel or with a scrolling gesture. By reducing the brush to the minimum, you’ll be able to change the position of individual nodes.

 

 

If you do not find your answer in our FAQ, please post your question in our Blog, other members could possibly help you more quickly.

 


If your question is still not resolved, you can contact us with the form below or this contact address This email address is being protected from spambots. You need JavaScript enabled to view it. .

Please do not forget to specify the purpose of the message in Subject line and try to give as much detail as possible in the description, including error messages, log files, screen captures, etc. The more info we have, the quicker we can help you.

 

 

 

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